51 Game - Privacy Policy

Information We Collect

Information you provide directly

When you register for or use 51 Game at 51gameapp.org, we collect personal information you submit voluntarily, including your full name, email address, date of birth, mobile number, and financial details required to process deposits or withdrawals. Payment information may include details linked to UPI-enabled services such as PhonePe, Google Pay (GPay), or BHIM, as well as net banking credentials passed through our secure payment gateway partners.

Information collected automatically

We automatically collect technical data each time you access the 51 Game platform, including your IP address, device type, operating system, browser version, unique device identifiers, session duration, and in-game activity logs. This data is gathered through cookies, web beacons, and similar tracking technologies. You may configure your browser to refuse cookies; however, doing so may limit access to certain platform features.

Identity verification information

To comply with applicable Indian law and responsible gaming obligations, we collect government-issued identification documents such as Aadhaar card, PAN card, or a valid passport, along with proof of address. This Know Your Customer (KYC) information is processed solely for identity verification and regulatory compliance and is not used for any unrelated commercial purpose.

How We Use Your Information

Service delivery and account management

We use your personal data to create and maintain your 51 Game account, process deposits and withdrawals through payment partners, deliver gameplay features, and provide customer support. Without this processing we cannot fulfil our contractual obligations to you or operate your account effectively.

Legal, regulatory, and fraud-prevention purposes

We are required by applicable law to verify user identities, prevent fraud, detect and report suspicious financial activity, and retain transaction records for audit purposes. Personal data collected during KYC checks and payment monitoring is processed on the basis of legal obligation. Where a transaction made via PhonePe, GPay, BHIM, or any other linked instrument appears anomalous, we may place a temporary hold on the associated account pending review.

Marketing and platform improvement

With your explicit consent, we may send promotional offers, bonus notifications, and game updates by email or SMS. You can withdraw consent at any time by clicking the unsubscribe link in any message or by contacting our support team. Separately, aggregated and anonymised analytics data is used to improve platform performance and user experience; this data does not identify you personally and is never sold to third parties.

Data sharing and retention

We do not sell your personal information. We share data only with trusted third-party processors, payment gateways, KYC verification providers, and cloud hosting partners, who are contractually bound to handle your data securely and solely for the purposes we specify. We may also disclose information where required by court order or applicable Indian law. Account data is retained for a minimum of five years following account closure to satisfy statutory record-keeping requirements.

Your Rights

Access, correction, and deletion

You have the right to request a copy of the personal data we hold about you, to ask us to correct any inaccurate or incomplete information, and to request deletion of your data where we no longer have a legal basis to retain it. To exercise any of these rights, submit a written request to our support email. We will acknowledge your request within 72 hours and provide a substantive response within 30 days.

Objection, restriction, and data portability

You may object to processing carried out on the basis of our legitimate interests, request that we restrict processing while a dispute is resolved, or ask us to provide your data in a structured, machine-readable format for transfer to another service. Where processing is based solely on your consent, such as direct marketing, you may withdraw that consent at any time without affecting the lawfulness of prior processing.

Complaints

If you believe we have handled your personal information unlawfully, you have the right to lodge a complaint with the relevant data protection authority in your jurisdiction. We encourage you to contact us first so we can attempt to resolve your concern directly before escalation.

Contact Us

For privacy-related queries, data access requests, or complaints, please email us at [email protected]. We aim to respond to all privacy enquiries within 3 business days. Please include your registered account email in the subject line to help us locate your records promptly.